Terms and Conditions of Sale
These Terms and Conditions of Sale (“Terms”) govern the sale of products (“Products”) on the website https://www.stepork.com (the “Site”). By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Scope
These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified in the event of significant changes to these Terms. By using the Site, you agree to be bound by these Terms.
2. Prices and Payment
Prices displayed on the Site are in British Pounds (GBP £). Prices include applicable taxes.
We reserve the right to modify prices at any time.
3. Order Acceptance
Orders are not considered accepted until you receive an order confirmation email from us. We reserve the right to cancel any order if fraudulent activity is suspected or if the order is incomplete or incorrect.
The customer will be informed of any rejection by email.
4. Delivery
Our delivery services are available exclusively in the United Kingdom.
We do not currently deliver to other countries.
Estimated delivery times
Processing time before shipment: 1–2 working days (Monday to Friday)
Transit time after shipment: 2–5 working days (Monday to Friday)
Total delivery time: 3–7 working days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
5. Product Use
Products purchased on the Site may not be used or resold for illegal, misleading, or fraudulent purposes.
6. Right of Withdrawal
Unless otherwise stated as “Final Sale”, products may be returned in accordance with our Return and Refund Policy, which provides a 30 working day withdrawal right for online purchases.
https://www.stepork.com/pages/returns-and-refunds-policy
7. Payment Methods
We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal
8. Refunds
• Refund timeframe: Refunds will be processed within 14 working days after receipt and inspection of the returned item. You will receive a confirmation email.
• Refund conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund method: Refunds are issued to the original payment method used for the purchase.
For more information, please refer to our Return and Refund Policy:
https://www.stepork.com/pages/returns-and-refunds-policy
If we suspect fraudulent activity, we may cancel or refuse to process an order. In such cases, the order amount may remain unavailable on your payment method until it is credited back to your account, which may take up to 14 working days.
9. Liability
We shall not be held liable for any damage or loss resulting from your failure to comply with these Terms.
10. Governing Law
These Terms and Conditions are governed by French law.
This online store is operated by a company registered in France, and the contractual relationship is established in France.
However, if you are a consumer residing in the United Kingdom, nothing in these Terms shall deprive you of the mandatory consumer protection rights granted under applicable United Kingdom consumer protection laws.
If you have any questions or concerns, please contact our team at contact@stepork.com or via our contact page:
https://www.stepork.com/pages/contact
CONTACT INFORMATION
We respond to all enquiries within 24 hours.
Business name: Stepork
Legal form: Sole trader
Phone number: +33764250958
Email: contact@stepork.com
Physical address: La Laudière, 37240 Bossée, France
SIREN: 501 722 433
SIRET: 501 722 433 00023
VAT number: Not subject to VAT
NAF / APE code: 4791B
Type of operation: Online sales
Business activity: Retail trade
Customer service hours: Monday to Friday from 8am to 6pm, closed Saturdays, Sundays and public holidays
Contact us: https://www.stepork.com/pages/contact
FAQ: https://www.stepork.com/pages/faq-stepork
Order tracking: https://www.stepork.com/apps/track123