Payment Policy
Thank you for shopping with Stepork. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how transactions are processed on our website.
1. Accepted Payment Methods
We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal
2. Payment Currency
All transactions on our website are processed in British Pounds (GBP £).
3. Payment Authorisation
Your payment will be charged immediately after your order is confirmed, and you will receive an email confirmationwith the order details.
In the event of a payment refusal or if a payment is flagged as potentially fraudulent by Shopify:
• The order will not be processed
• You will be notified by email
• You may be asked to try again or use a different payment method
4. Order Verification
For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:
• Verification of your email address
• Confirmation of your delivery address
• A request for identification (in rare cases of suspected activity)
We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
• Your order will not be processed
• You will need to return to checkout and complete the payment again
If funds have been charged but the order has not been confirmed, please contact us immediately at:
contact@stepork.com
6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@stepork.com within 12 hours of placing your order. Refunds will be issued to the original payment method.
Refunds: Please refer to our Return and Refund Policy to review eligibility criteria, processing times and procedures. Refunds may take up to 14 working days to appear in your account, depending on your bank’s processing times.
https://www.stepork.com/pages/returns-and-refunds-policy
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, Stepork reserves the right to carry out payment verification checks. We may request additional information or confirmation for transactions considered high risk.
8. Contact Us
We respond to all enquiries within 24 hours.
Business name: Stepork
Legal form: Sole trader
Phone number: +33764250958
Email: contact@stepork.com
Physical address: La Laudière, 37240 Bossée, France
SIREN: 501 722 433
SIRET: 501 722 433 00023
VAT number: Not subject to VAT
NAF / APE code: 4791B
Type of operation: Online sales
Business activity: Retail trade
Customer service hours: Monday to Friday from 8am to 6pm, closed Saturdays, Sundays and public holidays
Contact us: https://www.stepork.com/pages/contact
FAQ: https://www.stepork.com/pages/faq-stepork
Order tracking: https://www.stepork.com/apps/track123