FAQ - Stepork

 Orders

How can I place an order?
To place an order, select a product, add it to the cart, and follow the payment steps on the website.

Can I modify or cancel my order?
An order may be modified or cancelled before it is shipped. Any request must be sent to customer support as soon as possible after purchase.

Will I receive an order confirmation?
A confirmation email is sent after the order is validated.

Products

What are the products intended for?
The products are intended for people with limited time for physical activity, for use at home or in the office.

Are the products intended for daily use?
The products offered are intended for daily use, depending on their characteristics.

Is an instruction manual provided with the products?
When required, an instruction manual or usage instructions are provided with the product.

Returns and refunds

Can I return a product?
A return may be requested within the timeframe specified in the return policy after the order is received.

Are return costs covered?
The conditions related to return costs are specified in the return policy available on the website.

When is the refund processed?
The refund is processed after the returned product is received and checked, within the timeframe specified in the refund policy.

Payment

Which payment methods are accepted?
Payments by bank card, Apple Pay, and PayPal are accepted.

Is payment secure?
Transactions are processed through the Shopify platform.