Privacy Policy
This Privacy Policy explains how Stepork (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from https://www.stepork.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including information you choose to include in communications with us, for example when sending a message through the Services.
Certain features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to perform the contract we have with you.
• When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal information
• Providing Products and Services. We use your personal information to provide the Services in order to perform the contract we have with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges and other account-related features. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its privacy policy and consumer privacy policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) GDPR.
• Communicating with you and improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services, and maintain our business relationship with you in accordance with Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use related to powering our store with Shopify, see: https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.
These third-party cookies are used for various purposes, including:
• Analytics and performance cookies:
o Data collected: IP address, pages visited, time spent on the site, interactions with content.
o Data processing: These details are aggregated and analysed to measure traffic, identify trends and improve user experience. Tools such as Google Analytics often anonymise IP addresses before storage.
• Advertising and targeting cookies:
o Data collected: browsing history, clicks, products viewed, approximate location.
o Data processing: These cookies allow advertisers (Google Ads, Meta/Facebook, etc.) to profile users and display personalised ads on different websites based on interests. These data may be shared between advertising partners to optimise targeting.
• Social media cookies:
o Data collected: session identifiers, interactions with content (shares, likes), websites visited.
o Data processing: When you interact with a social widget (e.g. a Facebook “Like” button), the social platform may track activity and associate it with your user account, even if you are not logged in.
• Third-party service cookies:
o Data collected: login details, user preferences, interactions with services (e.g. online payment, live chat).
o Data processing: These cookies enable the proper functioning of external services, such as secure authentication or transaction management. Providers (e.g. Stripe, PayPal) may retain information to track payments or detect fraud.
See also "Do not sell or share my personal data" and "GDPR policy" :
https://www.stepork.com/pages/do-not-sell-or-share-my-personal-data
https://www.stepork.com/pages/gdpr-policy
You can manage your cookie preferences via your browser settings or via our consent banner when you first visit. For more details, please refer to our section dedicated to cookie management.
Most browsers automatically accept cookies by default, but you can usually choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies can negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. This may include:
• Vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• Business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us to disclose or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above, in “How we collect and use your personal information” and “How we disclose personal information”:
Category — Categories of recipients
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchase information and customer support information
• Internet or other similar network activity, such as Usage Data
• Geolocation data such as locations determined by an IP address or other technical measures —
• Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, order fulfilment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities, as follows.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide on public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to our use or a third party’s use. The inclusion of such links does not, by itself, imply endorsement of the content of such platforms or their owners or operators, except as stated within the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable and we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and we may decline your request as permitted by law.
• Right to access/know: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.
• Right to delete: You may have the right to request that we delete personal information we maintain about you.
• Right to correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of portability: You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale/sharing/targeted advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of processing for “targeted advertising” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat this as a request to opt out of “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict processing of personal information.
• Withdrawal of consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our refusal.
• Managing communication preferences: We may send you promotional emails, which you can opt out of at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise any of these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we may require proof that you have authorised the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.
International users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
We respond to all requests within 24 hours.
Business name: Stepork
Legal form: Sole trader
Phone number: +33764250958
Email: contact@stepork.com
Physical address: La Laudière, 37240 Bossée, France
SIREN: 501 722 433
SIRET: 501 722 433 00023
VAT number: Not subject to VAT
NAF / APE code: 4791B
Type of operation: Online sales
Business activity: Retail trade
Customer service hours: Monday to Friday from 8am to 6pm, closed Saturdays, Sundays and public holidays
Contact us: https://www.stepork.com/pages/contact
FAQ: https://www.stepork.com/pages/faq-stepork
Order tracking: https://www.stepork.com/apps/track123