Returns and Refunds Policy
We have a 30 working day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact our team at contact@stepork.com , explaining the reason for your return.
If your return is accepted, we will send you a return label by email to print and attach to your parcel before dropping it off at a relay point or post office.
Items returned without first requesting a return will not be accepted.
You can always contact us for any return-related questions at contact@stepork.com
Return shipping costs
We cover return shipping costs for a period of 30 days from receipt of the order.
There are no restocking fees.
Specific return and refund conditions
• Change of mind return: If you change your mind after purchase, you can return the product within 30 working days, provided it is unused, undamaged and in its original packaging.
• Defective items: If you receive a defective product, contact our customer service immediately, ideally within 48 hours, to obtain instructions. Stepork will cover return shipping costs within 30 working days and provide a replacement product or a refund.
• Damaged items: If the product arrives damaged, send us photos of the damage within 48 hours following receipt. We will assess the situation and cover return shipping costs if necessary.
• Incorrect product received: If you receive an incorrect product, contact us within 48 hours and we will cover return shipping costs and ensure that you receive the correct product.
• Product not received: If your product never arrived, contact us within 48 hours so that we can open an investigation with the carrier. If the product is not located, we will offer a full refund or a replacement product.
• Cancellation after order: You may cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for damaged or defective items
Upon receipt of damaged or defective items, contact our customer service ideally within 48 hours. If this is not possible, contact us as soon as you notice an issue. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for non-damaged items
You may return unused and undamaged products within 30 working days. Make sure they are in their original packaging.
This does not apply to personalised items.
Exchanges
Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Timeframes
• Return timeframe: Returns must be reported and shipped within 30 working days following receipt of the product.
• Refund timeframe: The refund will be processed within 14 working days after receipt and inspection of the returned item. You will receive a confirmation email.
• Refund conditions: A refund is approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund methods: Refunds are issued to the original payment method used at checkout.
Return address
La Laudière
37240 Bossée
France
Questions?
We respond to all requests within 24 hours.
Business name: Stepork
Legal form: Sole trader
Phone number: +33764250958
Email: contact@stepork.com
Physical address: La Laudière, 37240 Bossée, France
SIREN: 501 722 433
SIRET: 501 722 433 00023
VAT number: Not subject to VAT
NAF / APE code: 4791B
Type of operation: Online sales
Business activity: Retail trade
Customer service hours: Monday to Friday from 8am to 6pm, closed Saturdays, Sundays and public holidays
Contact us: https://www.stepork.com/pages/contact
FAQ: https://www.stepork.com/pages/faq-stepork
Order tracking: https://www.stepork.com/apps/track123
UK consumer orders benefit from mandatory United Kingdom consumer protection laws.