Delivery Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By placing an order in this store, you agree to the policies contained herein.
At Stepork, we are committed to providing a smooth and reliable shopping experience for all customers.
Shipping fees
No hidden fees: All costs related to your order, including taxes and shipping fees, are clearly displayed before payment confirmation.
Service area
Our delivery services are available exclusively in the United Kingdom.
We do not currently ship to other countries.
Estimated delivery times
Processing time before shipment: 1–2 working days (Monday to Friday)
Transit time after shipment: 2–5 working days (Monday to Friday)
Total delivery time: 3–7 working days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you have any doubts regarding delivery in your area, please contact us at: contact@stepork.com
Once your order has been shipped, you will receive a confirmation email with tracking information.
We work with recognised carriers to ensure timely delivery.
Weekend orders: Orders placed during the weekend are processed on the next working day.
Tracking instructions
• Tracking information: You will receive an email containing a direct link to track your parcel on the carrier’s website. You can also track your order directly on our website by entering your tracking number in the dedicated section.
• Track your order: You can track your order via our website by entering your tracking number on our order tracking page:
https://www.stepork.com/apps/track123
• Questions: Our support team is available to assist with any questions regarding order tracking.
Delivery address changes
Please carefully check your delivery address when placing your order, as it cannot be modified once the order has been shipped.
Order cancellation policy
If you change your mind before receiving your order, cancellations may be accepted before shipment (ideally within 12 hours).
If the order has already been shipped, please refer to our return and refund policy:
https://www.stepork.com/pages/returns-and-refunds-policy
Please note that for logistical reasons, once an order has been processed for shipment, it can no longer be cancelled.
Parcels damaged in transit
If you notice that a parcel is damaged during transport, please reject the delivery if possible and contact our customer service.
If the parcel was delivered in your absence, please contact customer service at: contact@stepork.com
If all parcels have been delivered and an item is still missing, please contact customer service by email.
At Stepork, we make every effort to ensure that our product descriptions are as accurate and detailed as possible so that you know exactly what you are ordering.
If the products received do not match the description, customers may request a return or refund at no cost.
Return policy
We accept returns for any reason. If you are not satisfied or have changed your mind, you may return the product within 30 working days from the date of receipt.
To request a return, please contact us at: contact@stepork.com
For more information, please refer to our return and refund policy:
https://www.stepork.com/pages/returns-and-refunds-policy
Contact us
We respond to all enquiries within 24 hours.
Business name: Stepork
Legal form: Sole trader
Phone number: +33764250958
Email: contact@stepork.com
Physical address: La Laudière, 37240 Bossée, France
SIREN: 501 722 433
SIRET: 501 722 433 00023
VAT number: Not subject to VAT
NAF / APE code: 4791B
Type of operation: Online sales
Business activity: Retail trade
Customer service hours: Monday to Friday from 8am to 6pm, closed Saturdays, Sundays and public holidays
Contact us: https://www.stepork.com/pages/contact
FAQ: https://www.stepork.com/pages/faq-stepork
Order tracking: https://www.stepork.com/apps/track123